Specification :

INTRODUCTION
a complete information system consists of network infrastructure, hardware, software applications. Where these components are complementary and mutually supportive in carrying out a routine government agencies / private sector.
The network infrastructure includes the data transmission system either wirelessly, as well as conventionally with the data cable. And network equipment on the LAN and WAN, such as switches, routers, modems, etc..
Hardware includes computers ( PCs) , notebooks, and servers, along with other peripherals such as printers, scanners, and others.
Software included in computer operating systems and servers, such as Windows Vista, XP, Linux, Windows 2003 Server, and others. And general application software. And special application software developed itself as the main business support agencies government / private sector.
Once the system is finished and ready for use, then the next task for the division of information technology government agencies / private sector is to maintain the system to always run well. Where should routinely be checked the condition of the hardware, software, checking of data transmission media ( cabling system) . And most often is to serve the users to overcome the problems that occur on their own PC in both hardware and software side. As the monitor is damaged, your PC infected with the virus, can not connect to the internet, printer and other damage. This indicated that the maintenance of information systems ( maintenance) is an important thing to do in order to support the smooth process of work in a government agency / private sector.

SOLUTION
Maintenance of an information technology system can be said to largely depend on the availability of human resources in IT field who have the ability to suit the needs and complexity of systems owned.
The best alternative if the Government agencies / Private do not want to be bothered with problems in the field of IT which is only considered as areas of support is to establish a maintenance contract with Government agencies / private sector in the field of information technology services.

COMPUTER SMART offers services and solutions in the field of Information Technology who completed the tasks in the field of IT which we referred to above as IT Maintenance. when a government agency / private sector does not want the addition of the IT budget. All services can be provided locally in the location of the customer / client.
BENEFITS OBTAINED
By performing system maintenance contract with SMART COMPUTER then the customer / client has the following advantages:
1. Customer / client enough to concentrate in making strategic moves to advance the performance / business and does not need to focus on the maintenance and development of information systems because there' s been a third party who will support them with experienced personnel and experts in their fields ( See Curriculum vitae technician) .
2. Human resources provided do not need to get as many facilities as employees of government agencies / private sector actually from customers, such as health insurance, pension funds, and others.
3. Getting service experts and experienced professionals with a variety of specialized disciplines in the field of IT.
4. Save time and money to seek new employment.
5. Improving employee performance by staying focused on their respective areas of their work. Without the need to consider operational issues in the use of computer and network related hardware and software.
6. Consulting assistance to solve operational problems and global faced in IT and help make planning further development of information systems according to the vision and mission set by the customer.
SERVICE THAT WE GIVE
There are several types of System Maintenance / Maintenance Offered IT, namely:
1. Service on-caIl during business hours ( Monday - Saturday, at 8: 30 to 17: 00 pm) except holidays.
2. Provides Response time Max 2 ( two) hours after Complain accepted.
3. Providing service On Call Service if Customer needs and direct service helpdesk for P0, when it also began to provide our expert services On-Call.
4. Providing service Phone Service ( phone support) where Customer can use the phone facility on the Customer Response Center support us, our experts will guide you to check the device and network in order to shorten the time of damage to the no ( 0402) 28-22181.
5. Placing a number of engineers at customer locations.
6. Availability of experts reserve if the relevant experts unable Engineer will provide service in accordance with applicable contractual agreements.
7. Provide consulting services complex range of issues related to network, operations, or other problem with professionals who are very concerned and ensure customer satisfaction.
8. Escalation of issues to support our back office team.
9. Providing services in the documentation system.
10. Free of charge repair hardware & software services during the contract period.
11. Free of charge consultation to network design, upgrades Hardware / software, network equipment replacement and others.
12. Placing customer technical support in areas where there is demand.
13. kuniungan service 2 times a month in terms of checking hardware and software.
WORK WE DO
ü Perform hardware maintenance of PCs ( Personal Computers) , Laptops, Monitors, Printers, Networking, and computer equipment / other electronics.
ü Perform maintenance of Handling Anti Virus Software, Data Backup, Data Recovery, Maintenance of Windows Operating System ( 2000, XP, Vista) and others.
ü Making adjustments to the program as needed without changing the database system.
ü Maintain computer performance.
ü Conducting Training related to Information Technology.
Back-Up System
Make a copy / copies for necessary data agency Government / Private sector is on the user' s computer or server into the backup storage ( External Disk / Tape Backup / Zip Disk / etc) .
System Optimization
Perform Defragmentation of data and throw away the rubbish that is on the computer, and fix the error settings so the computer can run normally.
System Rebuild
Construct and rearrange back system damaged by accidental factors, so the system can work normally again including manemukan files that have been lost.
System Upgrade
Adding functionality, update the existing system in accordance with customer needs, and conduct stability testing for hardware and software.
Training and Training
Provide briefings and consultations to the computer operator, so the operator can operate the computer in accordance with good computer operating procedures and correct.
Update Anti Virus & Virus Cleanup
Conduct Anti-Virus Update Definition file so that the existing anti-virus can protect computers from virus attacks both old and new viruses, and also perform virus scanning and cleaning your computer from viruses.
Security System
Installation of Firewall and authentication systems for security systems and critical data government agencies / private from outsiders who are not interested.
Consultation
Provide consultation, analysis and advice in a professional manner to all matters relating to IT.
PORTFOLIO
SMART COMPUTERmemiliki Expert and experienced to provide technical support on various platforms, software, hardware, networking, and Others etc..
Company Data
Corporate Identity
1. CV name. SMART COMPUTER
2. Deed Deed Deed Muh. Siruhu Kasim, SH
3. Address Jl. Gajah Mada No. 297 a, Bau-Bau, Sulawesi Tenggara, Indonesia
4. Phone 0402-2908611
5. E-mail yusufjayasaputra@ yahoo.co.id

6. Web Site www.smartcomputer.com

7. Contact Person Joseph Jaya Saputra
• 0811-402105, 0402-2908611
• yusufjayasaputra@ yahoo.co.id

CONTACT

Smart Computer IT Maintenance
Address: Jl. Gajah Mada No. 297a
Phone: ( 0402) 2908611, 0811402105
Email: yusufjayasaputra@ yahoo.co.id
IT Maintenance Thus our proposal. For attention, cooperation and opportunity that is given we thank you.

Bau-Bau, 13 April 2011

Yusuf Jaya Saputra
Managing Director